The information provided in this Privacy Policy explains how Wine Kart Goa handles and protects your personal data when you interact with us via our website or through WhatsApp for placing orders. This document is not a substitute for legal advice. We recommend consulting a legal expert for full compliance with applicable laws. By using our services, you agree to the terms outlined here.

At Wine Kart Goa, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard the data you provide when you communicate with us via WhatsApp for placing an order.

We ensure compliance with all relevant data protection regulations and Goa Excise Laws regarding the sale of alcoholic beverages.

Please note: All orders must be placed only via WhatsApp. Our website serves as an informational platform and automatically redirects users to WhatsApp for placing orders. Orders cannot be processed through the website.

1. Information We Collect
When you interact with Wine Kart Goa, we may collect:

• Personal Details: Name, phone number, address, and date of birth (for age verification).

• Order Details: Items you order, delivery preferences, and payment information (shared only through secure methods on WhatsApp).

• Communication Data: Messages and media shared on WhatsApp for order confirmation and support.

• Technical Data: Basic device and browser details when you visit our website.
   

2. How We Use the Information
Your data will be used to:

• Process and deliver your order placed via WhatsApp.

• Verify your age as per Goa’s legal drinking age requirements.

• Communicate with you for order updates and support via WhatsApp.

• Provide offers and updates (only if you opt-in).

• Maintain compliance with legal obligations and prevent misuse.
   

3. WhatsApp Data Handling

• We use WhatsApp Business for communication and order management.

• WhatsApp is a third-party platform governed by WhatsApp’s Privacy Policy. We do not have control over their policies.

• We do not share your WhatsApp conversations with any unauthorized third party.
   

4. Sharing of Information
We do not sell or rent your personal data. However, your data may be shared with:

• Delivery Partners: For completing deliveries.

• Payment Gateways: For processing payments securely (if applicable).

• Legal Authorities: If required under law.
   

5. Data Security
We take reasonable measures to protect your information from unauthorized access or disclosure. Communication on WhatsApp follows WhatsApp’s end-to-end encryption policies.

6. Cookies & Website Data
If you browse our website, we may collect cookies to improve user experience and website performance. The website will redirect all users to WhatsApp for placing orders.

7. Age Restriction
As per Goa Excise Laws, you must be at least 21 years old to purchase alcohol. By placing an order, you confirm that you meet the legal drinking age requirement.

8. Your Rights
You can request:

• Access to your data shared with us.

• Deletion of your personal information.

• Opt-out from promotional messages at any time.

For any concerns or queries, contact us at:
📧 support@winekartgoa.com
📱 WhatsApp: +91 97643 05755